Centrica FAQ

The best advice for doing well in selection tests is:

• Read all the instructions carefully
• Check your answers to ability test questions before proceeding to the next page
• Give answers that reflect the way that you see yourself in reality, not how you would like to be seen

Go to the careers section in almost any bookshop and you'll find lots of books filled with advice about succeeding in selection tests. You can find more advice about psychometrics here.

If you are completing a test of verbal, abstract or mechanical reasoning, then you will find that you are presented with some practice questions before the real test begins. You can also visit our practice test pages.

Once you click the assessment link, you will be presented with an instruction page which will state clearly the time limit for the test and the total number of questions. From the instructions page, you can use the ‘Suspend’ function if you wish to complete the assessment at another time. It is only once you click the ‘Start test’ button that the test timer will begin.

Also note that personality questionnaires do not have a time limit. These can even be completed across multiple sittings. Though, we advise that you do not overthink your responses.

You are allowed to use a calculator to help with your working out for any numerical assessments, unless the assessment instructions state otherwise.

You are able to amend your answers whilst on the same page, but once you proceed you will be unable to go back to any previous pages within the assessment. Thus, the system requires that you complete all of the questions on the page before moving on.

Adjustments to the contrast settings can be made via the ‘Accessibility’ link in the bottom right hand corner of this page, with changes to text size and brightness available through your screen and browser settings themselves. If you require any other adjustments, such as the use of a screen reader or changes to the test timer, please contact the organisation for which you are completing the tests for further support.

Broadband connections tend to be very robust, but if you are using dial-up there is a possibility that you might lose your connection when you are midway through an assessment.

This is never a problem – Clevry always saves your last page of responses. You can log back into Clevry using your UID and password (we would have sent you an email confirming your login details when you first registered, but you can also ask for a password reminder). You can then pick up where you left off.

If you leave midway through a timed assessment you will need to request a reset of the time limit from the individual responsible for the assessment process. You will be guided through this process when you try to resume the assessment.

If you have been timed out of an assessment due to a technical issue, you can either use the ‘Request a test reset’ link on your assessments page, or contact your organisation directly to explain your circumstance. If your request is accepted, you will be able to re-enter your assessment via your account log in, as before.

Your data will be stored on the system for 12 months as standard. If you are hired for a position and your prospective employer chooses to make use of an additional feature on the system then this will be extended to 24 months. After this period your data will be anonymised, in line with GDPR and the Data Protection Act . We keep this anonymised information for test development purposes.

This depends on why you have been asked to complete the assessments, and who for. If you would like any further information about the assessment process more generally, you will need to contact the organisation for which you are completing the tests.

Unfortunately we can't give information about the way we score assessments. However, we can tell you that the results of assessments are used in conjunction with other information about you when decisions are made. You can find more advice about psychometrics here.

Organisations vary in their policies relating to the provision of feedback from online assessment processes. If the assessment you complete is in relation to applying for a job you should contact the employer to find out their feedback policy.

If your assessment is in connection with a training or development programme then you should expect to receive feedback on your performance and what it means in terms of your development in your role.

Completing psychometric assessments will give you a chance to shine as a candidate. They give you the opportunity to demonstrate your working style, and your aptitude at various tasks. They are a fair and objective way to narrow down the recruitment process, meaning that decisions won’t be made on arbitrary first impressions or unconscious biases.

They also ensure that you are placed into a position that suits you, that you will enjoy and find most productive.

Finally, you may also have the opportunity for some self-development, in the form of a feedback report or exploration discussion about your responses.

The short answer is no, we have checks in place to ensure that any attempted cheating won’t be effective.

The longer answer is that trying to cheat on our assessments wouldn’t benefit you anyway. Both ability tests and personality questionnaires are used to see the extent to which you would be a good fit for the position you are applying for. If you did manage to cheat the system, and get a job because of it, you may be placed in an organisation where you aren’t well suited and that isn’t the best environment for you to thrive.

The company you are completing the assessments for is responsible for your personal data on our platform. If you would like your data removed please first get in contact with that organisation.

No, you can complete each individual assessment on separate occasions. However, while within a timed assessment you must complete it in one go, and ensure that the assessment is shown as complete on your home page before logging out.

As personality questionnaires do not have a time limit, these can even be completed across multiple sittings. Though, we advise that you do not overthink your responses.

Not all assessments have a deadline, but some do. This will have been set by whoever asked you to complete the assessments. For more information, get in contact with whoever invited you to complete the assessments, or the support email listed under the 'Contact' button within the platform.

We would have sent you an email confirming your login details when you first registered - this would have been sent to the email address you registered with.

• If you can't find this email you can ask for a password reset using the 'Forgotten your password?' link on the Sign In page. Similarly you can request an ID reminder using the 'Forgotten your username?' link.
• If you can't remember the email address you used to register you should contact the organisation for whom you are completing the assessment

You can log into Clevry at any time using your ID and password until you have submitted all of your assessments. After that you will be unable to log into the platform again. In this case, you should bring any changes to the attention of the organisation who asked you to complete the assessment.

Within your account, you can amend your registration details by clicking ‘update details’ at the top of the page, which will take you to a form where you can input your information. This includes changing your password.

The best thing to do is email the person who has asked you to complete the assessment, or if you are applying for a job, your main contact at the company you are applying for. They will have the background information surrounding your completion, meaning it is easier for them to answer any questions you might have.

If this is not possible for any reason, you can get in contact with our support team by emailing [email protected]. When doing so make sure you give us the following details, so we can get back to you as quickly as possible.

• Your name and UID, if you have access to it
• The campaign code of the assessment you are completing, and/or the link you have been given to access the assessment
• The name of the organisation you are completing the assessment for
• Why you are contacting us, or what issue you are experiencing

• The values-based assessment platform is compatible with all devices, such as mobile, tablet and laptop/desktop.
• It is also compatible with all web browsers such as Microsoft Edge, Google Chrome, Firefox and Safari. You can check the compatibility of your browser by clicking on the 'Check your browser's compatibility with the platform' before beginning the assessment. Please ensure the browser you are using is the most up to date version.

• The assessment has no time limit, so please do complete it at your own pace.
• If you would like to pause the assessment and return to finish it at another time, please click the ‘Suspend’ button in the bottom left-hand corner. You may not always resume your assessment from the question you were on but don’t worry you will still be shown all the questions you need to complete. Your full assessment needs to be submitted within the timeframe outlined in your invitation email.
• The assessment is compatible with most technology which reads digital text aloud. There are practice questions within the assessment and we would recommend testing any of your technology and/or the accessibility features you wish to use during the assessment. If you experience any issues during the practice questions or in the assessment please click 'Suspend' to pause your assessment and contact us as soon as possible on 0345 241 5358 or at [email protected] so we can support you.
• Adjustments to the contrast settings can be made via the ‘Accessibility’ button in the top left-hand corner within the assessment.
• Changes to text size and brightness are available through your screen and browser settings themselves.
• If you think that you may need any further reasonable adjustment support, please contact us as soon as possible on 0345 241 5358 or at [email protected]. Reasonable adjustments must be requested and agreed before completing the assessment.

• You will have the opportunity to familiarise yourself with the format of the question styles by completing the practice questions.
• The instructions within the assessment contain a link to access the practice questions. Clicking the link will open a new tab to complete the practice questions. To complete the assessment, please click back to your original tab.

• We use the online assessment to allow you to demonstrate the values needed to be an effective trainee probation officer. The online assessment contains a variety of questions styles using different formats. The instructions will provide you with all the information you need to complete the assessment. 

• The assessment takes around 15-20 minutes to complete, but there is no time limit, so please complete it at your own pace. 

• When you start the assessment, you will be presented with an instruction page to read through.
•[[inserticon]] You will be able to revisit the instructions for each question type throughout the assessment. Please click on the ‘i’ icon symbol which can be located on the bottom right-hand corner of your screen.

• You are able to amend your answers whilst on the same page, but once you click 'Next' you will be unable to go back to any previous pages within the assessment. You will be required to complete all of the questions on the page before moving on.
• Please ensure you are happy with your responses on each page before you move onto the next page.

• If you would like to pause the assessment and return to finish it at another time, please click the ‘Suspend’ button in the bottom left-hand corner. You may not always resume your assessment from the question you were on but don’t worry you will still be shown all the questions you need to complete. Your full assessment needs to be submitted within the timeframe outlined in your invitation email.

• You must not use AI to complete the assessment. It has been designed to ensure that AI tools will not be helpful in the assessment and preventative measures have been taken to ensure the assessment is completed without the help of AI tools by all applicants.
• If you think that you may need reasonable adjustment support that has not been confirmed, please contact us as soon as possible on 0345 241 5358 or at [email protected]. Reasonable adjustments must be requested and agreed before completing the assessment.

• You are not allowed to copy, photograph, screenshot, or share any content of the assessment with anyone else.
• If you think that you may need reasonable adjustment support that has not been confirmed, please contact us as soon as possible on 0345 241 5358 or at [email protected]. Reasonable adjustments must be requested and agreed before completing the assessment.

• If you would like to pause the assessment and return to the same place in your assessment, please click the ‘Suspend’ button in the bottom left-hand corner. You may not always resume your assessment from the question you were on but don’t worry you will still be shown all the questions you need to complete.
• If you leave the webpage open for a long period of time without any activity or having clicked 'Suspend' then you may receive a time out message. To re-access your assessment you simply need to follow the link in your invitation email.
• If you think that you may need technical support, please contact us as soon as possible on 0345 241 5358 or at [email protected].

• If you experience any technical issues we would recommend you try refreshing your browser, please note this will lose any answers you have selected on that particular page but your answers to other questions already answered will have been saved.
• If you've not done so already we would also recommend you check the compatibility of your browser by clicking on the 'Check your browser's compatibility with the platform' before beginning the assessment. Please ensure the browser you are using is the most up to date version.
• If refreshing the page doesn't work we would recommend clearing your browser history (cache), how to do this will depend on the device/browser you are on but a quick search online should provide you with the instructions to need to do this.
• If you think that you may need technical support, please contact us as soon as possible on 0345 241 5358 or at [email protected].

• If you would like to pause the assessment and return to finish it at another time, please click the ‘Suspend’ button in the bottom left-hand corner. You may not always resume your assessment from the question you were on but don’t worry you will still be shown all the questions you need to complete.
• Your full assessment needs to be submitted within the timeframe outlined in your invitation email. The progress icon at the top right-hand corner indicates how much of the assessment is remaining.

• We appreciate you will be eager to receive your results following completion of the assessment and we will be in touch as soon as we can to advise you of the outcome of your assessment and next steps.
• You will receive updates regarding your application using the email address you included in your application.